These terms govern your use of the railen.ai website and, where indicated, the Railen service. By using the site, you agree to them.
Dealerships, dealer groups, and agencies that subscribe to Railen do so under a separate subscription or partnership agreement signed at purchase. If anything in these website terms conflicts with a signed agreement, the signed agreement wins.
1. What Railen is
Railen provides an AI sales agent that dealerships install on their own websites, with related email and SMS follow-up, lead delivery, staff alerting, reporting, and optional merchandising add-ons. The agent answers from the dealership's inventory feed and publicly published OEM programs.
2. AI outputs, pricing, and offers
Railen is an AI agent. Conversations, payment figures, and program details it produces are estimates and informational aids, not binding offers. All pricing, inventory availability, payment terms, and offers are subject to confirmation by the dealership. The agent does not provide credit decisions, lending offers, financial advice, or legal advice. The purchase transaction, financing, and delivery happen between the shopper and the dealership.
3. Acceptable use
You agree not to: misuse the site or service; attempt to probe, scrape, reverse engineer, or disrupt it; use the conversation widget to submit unlawful, abusive, or deceptive content; attempt to extract another party's data; or use the service to send spam or messages without required consent. We may suspend access that threatens the service or other customers.
4. Dealership responsibilities
Subscribing dealerships are responsible for: the accuracy of the inventory feed and website content they provide; holding the rights to the data and content they connect; their own advertising compliance obligations; handling the leads they receive in accordance with law; and obtaining any consents their own outreach requires. Railen manages the agent's guardrails centrally, but the dealership remains the seller of record.
5. Intellectual property
The site, the service, the agent, and everything behind them are owned by Railen Inc. or its licensors. Dealerships retain ownership of their inventory data, website content, and customer relationships. Leads generated for a dealership belong to that dealership. We receive only the license needed to operate the service for that dealership.
6. Feedback
If you send us ideas or feedback, we can use them without obligation to you.
7. Disclaimers
The site and service are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any particular sales outcome will be achieved. Benchmark figures shown on the site are drawn from third-party industry studies and are illustrations, not promises of performance.
8. Limitation of liability
To the fullest extent allowed by law, Railen Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from use of the site or service. Our total liability for any claim relating to the site is limited to $50; liability relating to a paid subscription is governed by the subscription agreement. Some jurisdictions do not allow these limitations, so they may not apply to you.
9. Indemnification
If you are a business user, you agree to indemnify us against claims arising from your content, your data feeds, or your breach of these terms.
10. Termination
We may suspend or end access to the site for breach of these terms. Subscription termination is governed by the subscription agreement, which provides month-to-month terms with cancellation at any time.
11. Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, and disputes will be resolved in the courts of the Province of Ontario.
12. Changes
We may update these terms by posting the new version here with an updated date. Continued use after changes means acceptance.
13. Contact
[email protected] Railen Inc. c/o JUTEQ Inc. 600 Matheson Blvd W, Unit 5 Mississauga, ON L5R 4B8, Canada