01Isn't this just another AI chatbot?
A chatbot waits for a lead. Railen works the shopper before she's a lead: the person on your site at night who hasn't given you her name, during the 108 hours a week nobody's selling. It quotes this month's factory program, which most tools can't touch. It remembers her across the site, email and text, so nobody asks her the same question twice. And it sets the appointment instead of handing your BDC another number to dial. Easiest way to see it: run it on your inventory next to what you've got.
02Will it misquote a price or invent a discount?
No. Every number comes from your feed or from OEM programs exactly as published. The agent quotes ranges and estimates, marks them as subject to dealership confirmation, and never invents an offer. If it does not know, it books the appointment and lets your team answer.
03What happens to my BDC?
Your people keep their jobs and get better mornings. Railen hands them booked, context-rich appointments instead of cold callback lists, answers the routine email and text replies that eat their day, and pulls them into live conversations when a human wins the deal. They spend their time on appointments that are already booked instead of chasing numbers that never pick up.
04Can shoppers email or text the agent directly?
Yes. When a shopper replies to any follow-up email or text, the agent answers immediately with full context, at 9 AM or 11 PM. No reply sits unanswered overnight, and nothing lands in a queue.
05We already pay for chat. Do we have to rip it out?
No. Keep it. Railen covers the hours it doesn't and works the leads it never touches. In 60 days you'll have both sets of transcripts side by side. What you do with the old one is your call.
06Can my staff see what the agent is saying to customers?
Yes, live. And you choose the moments that trigger an alert: high-value shoppers, trade-in mentions, compliance-sensitive questions. From the alert, your team can steer the conversation or take over.
07Who owns the customer and the deal?
You do. The lead lands in your CRM, tagged as Railen-sourced, with the full conversation attached. You can measure Railen as a lead source, and we stay out of the deal itself.
08What if my CRM setup is complicated?
Then skip it on day one. Bookings arrive in your inbox as clean, readable emails with the full context. Add the ADF integration whenever your provider is ready, so nothing in the launch waits on IT.
09Do we have to change our website?
No. One line of code gets added to your site, same as the Google tag. Your website provider does it routinely, usually in minutes. Your design, your pages, and your platform stay exactly as they are.
10Is my inventory and customer data safe?
Your inventory is used to answer your shoppers on your site, and nowhere else. We do not resell it, share it, or surface your cars next to a competitor's. Shopper contact information is collected with consent, used only for your store's follow-up, and never sold. Text follow-up runs on proper opt-in consent with opt-out honored instantly.
11What about compliance? OEM rules? Advertising claims?
The agent quotes programs as published, never collects credit applications or SSNs, and never makes lender-specific claims. Payment figures are estimates pending your confirmation. Compliance rules are managed centrally, so when a program changes, every store updates at once.
12How fast are we live, really?
Under 48 hours from signature. You give us your inventory feed URL and where you want leads delivered, and your website provider drops in one script, which covers the whole IT effort.
