Railen ("Railen," "we," "us") provides an AI sales agent that dealerships add to their own websites, along with related follow-up, lead delivery, and reporting services. This policy explains what information we collect, how we use it, and the choices you have.
Railen plays two different roles, and your rights depend on which one applies to you:
If you are a shopper chatting with the agent on a dealership's website, or receiving email or text follow-up from a dealership: the dealership is the business you are dealing with. Railen processes your information on that dealership's behalf to provide the service. The dealership's own privacy policy also applies.
If you are a dealership, dealer group, or agency visiting railen.ai, booking a demo, or using our portals: Railen is the business you are dealing with directly.
1. Information we collect
From shoppers using the agent on a dealership's website:
- The messages you type in the conversation
- Vehicle interests, preferences, and appointment details you share
- Contact information you choose to provide (name, email address, phone number)
- Basic technical information (browser type, device type, approximate location derived from your connection, pages where the widget is used)
From shoppers in email and SMS follow-up:
- Your replies and delivery information (whether a message was delivered, opened, or replied to)
- Your consent status and any opt-out requests
From dealership, group, and agency users of our portals and website:
- Account information (name, work email, phone, dealership or company name)
- Demo booking information
- Usage information within the portal
- How visitors use railen.ai: pages viewed, the site that referred them, device and browser type, and approximate location, collected through Google Analytics cookies
- How visitors interact with pages on railen.ai: clicks, scrolling, mouse movement and session recordings, collected through Microsoft Clarity. Text typed into forms is masked and not recorded
From dealerships as businesses:
- Inventory feed data, website content used to answer shopper questions, and lead delivery configuration. This is business data about vehicles and the store, not personal information, though feeds occasionally contain staff contact details.
What we do NOT collect: The agent never asks for or accepts Social Security numbers, Social Insurance numbers, credit applications, bank account numbers, or payment card details. If a shopper attempts to share information like this, it is not used and the conversation is routed to the dealership's staff.
2. How we use information
- To answer shopper questions from the dealership's live inventory and published OEM programs
- To book appointments and deliver them to the dealership as leads (via ADF to the dealership's CRM, by email to the dealership's inbox, or both), including the conversation context
- To send follow-up email and text messages on the dealership's behalf, with consent, and to stop when consent is withdrawn
- To alert dealership staff to conversations based on thresholds the dealership configures
- To remember a shopper's conversation so it can continue across the website, email, and text without re-asking
- To provide reporting to the dealership (conversations, appointments, shows)
- To operate, secure, and improve the service
- To respond to inquiries from prospective customers and partners
3. What we never do
- We do not sell personal information. Not shoppers', not dealers'.
- We do not resell, rent, or share shopper leads with anyone other than the dealership whose website the shopper used.
- We do not aggregate dealership inventory into a comparison marketplace or show one dealership's vehicles alongside a competitor's.
- We do not use shopper conversations to advertise other businesses to that shopper.
4. Text message (SMS) terms
Text follow-up is sent only with prior consent obtained in the conversation or through the dealership. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts; opt-out is honored immediately. Reply HELP for help. Consent to receive texts is not a condition of purchasing anything.
5. Service providers
We use a small number of service providers to operate the service: Google Cloud for hosting and infrastructure, Twilio for text message delivery, SendGrid for email delivery, Google Analytics and Microsoft Clarity to understand how visitors use railen.ai, and leading AI model providers including Google, OpenAI, and Anthropic for the agent's language capabilities. They process information only to provide their service to us, under contract, and we do not permit them to use it for their own purposes.
6. Retention
Shopper conversation data is retained for as long as needed to provide the service to the dealership, including cross-channel conversation memory, and per the dealership's configuration. When a dealership ends its subscription, its shopper data and inventory data are deleted or returned per the subscription agreement, except where retention is legally required.
7. Your choices and rights
Shoppers: You can stop text messages by replying STOP and email by using the unsubscribe link in any message. For access, correction, or deletion of your information, contact the dealership you interacted with, or contact us at [email protected] and we will route the request. Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act or Canada's PIPEDA, including the right to know what personal information is held about you, to request deletion, and to be free from discrimination for exercising those rights.
Dealership and agency users: Contact us at [email protected] for access, correction, or deletion of your account information.
Visitors to railen.ai: Google Analytics and Microsoft Clarity are used on this website only, never inside the agent on a dealership's site. You can block both by declining or clearing cookies in your browser. Google also offers an opt-out add-on at tools.google.com/dlpage/gaoptout, and Microsoft describes how Clarity handles data at privacy.microsoft.com.
We honor verified requests within the timelines the applicable law requires.
8. Security
We use industry-standard safeguards: encryption in transit, access controls, and least-privilege access to production systems. No system is perfectly secure, and we will notify affected parties of a breach as the law requires.
9. Children
The service is not directed to children under 16, and we do not knowingly collect their information. Vehicle shopping conversations are inherently adult-oriented. If you believe a child has provided us information, contact [email protected] and we will delete it.
10. Changes
We will post any changes to this policy on this page with an updated date. Material changes affecting shoppers will also be communicated through the dealerships we serve.
11. Contact
[email protected] Railen Inc. c/o JUTEQ Inc. 600 Matheson Blvd W, Unit 5 Mississauga, ON L5R 4B8, Canada